Delivery and Returns
Deliveries
The products will be delivered to the name and address you provide during the ordering or consultation process. For standard and semi-personalised orders, we will endeavour to dispatch your order within 10 working days of final proofs being approved. For bespoke services, you will be quoted an approximate delivery time frame once the full scope of your order has been established. Any dates quoted for delivery are approximate only and no liability will be accepted by us for any loss incurred by late delivery or non-delivery.
Delivery methods may vary depending on the size and scope of the order. You will receive an email when your product has been dispatched, including tracking information for bespoke and/or larger orders. Once dispatched, we cannot take any responsibility for any delays, loss of orders or damage caused by third parties. Products must be checked for damage upon delivery. If the products are delivered faulty, damaged or not as described, you must notify us in writing via email within 5 working days of delivery. The products will be delivered to the name and address you provide when ordering through our Etsy store or during the consultation process.
When ordering through our Etsy store, please check the deliver notes on each listing for accurate processing and delivery times.
Cancellations and Returns
Cancellations and returns will only be accepted when submitted in writing by email or via Etsy. You may cancel an order within 24 hours of the order being placed. Your right to cancel an order does not apply to personalised products. Cancellations of personalised products will only be accepted at our discretion and may incur a cancellation charge.
You may return non-personalised products within 14 days of delivery, provided notice of the return has been submitted in writing via email or via Etsy. Products must be returned in its original packaging. You are responsible for ensuring the product is returned in its original condition and for the return postage costs. You are responsible for any loss in value if an item isn’t returned in original condition. Once we receive the product and are satisfied with its condition, you will be fully reimbursed, minus original postage and packaging costs. If the item is not returned in its original condition, you will be charged for any loss in value.
If a product is delivered and is faulty, damaged or not as described you must notify us within 5 working days in writing via email or Etsy. Once notified, we will review the case and a refund or replacement may be issued, at our discretion. Refunds cannot be issued for any faults that are due to errors in the information you have provided to us, including spelling mistakes.
We reserve the right to cancel or suspend any order(s) if you act in an inappropriate manner towards any member of the team. This includes, but is not limited to, offensive or rude behaviour. Any refunds due to you in this instance will be at our discretion. Charges for any works already fulfilled may occur.