top of page

Frequently Asked Questions

Orders and Deliveries

​​​​

  • Is there a minimum order?
    Most of our wedding stationery has a minimum order of 30. Some of our on the day stationery has a smaller minimum order of 5 and our larger venue signage can be purchased individually.

​​

  • How long will it take for our stationery to arrive?
    For non-personalised products, we'll aim to dispatch your order in 5-7 working days. For semi-personalised orders, we will endeavour to dispatch your order within 2-3 weeks of final proofs being approved. For bespoke services, we will endeavour to dispatch your order within 2-3 weeks of final proofs being approved. All orders are sent first class but please allow 3-5 working days for delivery.

​

  • How much does delivery cost?
    Delivery is free! We factor all delivery costs into the price of the item so there are no additional delivery costs to worry about.

​​

​

​

Signature Collections
 

  • How do we place an order and what is the process?
    You can order any of our collection pieces by contacting us directly. Once we have confirmed the items you'd like and numbers, we will send an invoice for full payment. We will then send a personalisation form for you to complete which is where you will be able to share all the information you would like to include, along with any personalisation requests. As soon as we receive this, we'll get to work on designing your stationery and will send over a digital proof for sign-off before printing and finishing.
     

  • How does the Signature Collection diary booking work?
    If you would like to work with us, but are not quite ready to order your Signature Collection stationery, you can hold a space in our diary with a £50.00 non-refundable deposit. As we only take on a limited number of orders each month, this will guarantee space for your order once you are ready to finalise the details.

    When your diary slot comes around, we will be in touch via email to start the design/ordering process. These are the typical timelines we work to for Signature Collection stationery orders:
    Save the dates: 12 - 18 months before you wedding date
    Wedding invitations: 4 - 6 months before your wedding date
    On the day stationery: 6 - 8 weeks before your wedding date 

    We will confirm the date(s) and details of your diary booking upon enquiry.

    The deposit will be deducted from your final invoice. Please note that printing and any other finishing costs are in addition to this deposit payment.
     

  • What customisation changes can we make to a Signature Collection design?
    There are lots of ways to customise one of our Signature Collection designs including personalised wording, and font colours / printed card background colours to match your colour theme. 

 

 

Bespoke Services

​

  • What is the process for your Bespoke Service? 
    With this option we will work closely with you to create a completely unique design that will set the tone for your special day.  Our bespoke service fee is a flat rate of £150.00, which is invoiced upfront to reserve space in our design diary. When it's time to start design work, we'll arrange a relaxed online consultation to talk through your ideas and offer our guidance on different finishes we offer.  You'll then receive a mini mood board of ideas to bring your vision to life, and multiple digital proofs during the design moments. Once the scope of work is known we will also share cost estimations for printing and finishing. Once you are 100% happy with the design and have signed-off, an invoice will be sent to complete the order before we begin printing.
     

  • We have paid our bespoke service fee, how much will the printing/finish be and when is the full balance due?
    Once we understand the full scope of the design work, we will share estimated costs for your stationery suite. We request full payment once you have approved your final PDF proof. Your order will be processed as soon as this payment has been processed.

​

  • Can you copy a design we like that we have seen elsewhere (online, for example)?
    Due to copyright infringement and intellectual property rights we are not able to copy a design created by another stationer. We can, however, use any designs you like as inspiration towards creating your own bespoke design.

​​

​

Samples

​

  • Can we see some samples before we place an order?
    Of course! You can purchase a non-personalised sample pack for our wedding invitation and on the day stationery designs to help get a feel for our items and see them in real life. Please use our contact us form, or email us at twentystationery@outlook.com to order your sample pack.

​

  • Can samples be personalised?
    All samples are non-personalised. Once an order has been placed with us, personalised physical proofs can be purchased for an additional cost of £25.00. Please contact us to discuss your requirements for this.

​

​

Advice

​

  • When should we send out our saves the dates and wedding invitations?
    Save the dates can be sent out as soon as you have secured a date with your venue, usually around 12 months before your wedding date. If your wedding is taking place abroad then we would recommend sending your save the dates as soon as you can, so your guests are given plenty of notice.​

    Wedding Invitations are re usually sent out 4-6 months before your wedding day. We would therefore recommend starting your order process 6-8 months before your big day. 

​

  • What advice do you have for couples who have a smaller budget?
    We believe that you should be able to get your perfect wedding stationery without exceeding your budget. All our collection designs are semi-customisable, meaning you can still create a set that is personal to you without the additional costs of a full bespoke service.

​

  • How many save the dates / wedding invitations do we need to order?
    Use your guestlist to calculate how many individuals, couples, and families you have invited. This will then be the number of invitations that you need. We always recommend you order at least 5 additional invitations to allow for any miscalculations, guest list changes etc. This will save you having to order small amounts separately, which can prove to be costly.

​​​​​​​​​

​

Other

​

​​

  • Can you also provide an electronic copy of our invitation so that we can also send it out via email?
    Yes. Upon request, we can send you a PDF version of your invitation that you will be able to send out to your guests via email.

​

  • Can we change the font colour of our stationery?
    Yes! All our collections can be semi-customised including font colours, personalising wording and envelopes to make your invitations unique to you. If you would like to have a fully custom invitation set designed for your wedding we are more than happy to provide this service. Please use the Bespoke section and complete the form to begin the order process.

​​

  • Do our save the dates / wedding invitations come with envelopes?
    We offer a variety of envelope colours that are included for all save the dates, wedding invitations, and reply cards (excluding QR code/wedding website reply cards). These can be chosen from our stock on the personalisation form we'll send to you. We would be happy to source other coloured envelopes for bespoke orders. 

​

  • Do we have to assemble the invitations ourselves?
    No. Unless you request otherwise, all invitation sets will come ready made and placed into envelopes for you. If you have purchased a wax seal as part of your order, we will use these to seal your envelopes unless otherwise requested. 
     

bottom of page