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Frequently Asked Questions

ORDERS AND DELIVERIES

  • How do we place an order?
    You can order any of the collection pieces through the our Etsy store or by contacting us directly. Please read through the ordering process on our Etsy store for more information when ordering from the site.

  • Is there a minimum order?
    Most of our wedding stationery has a minimum order of 20. Some of our on the day stationery has a smaller minimum order of 5 and our venue signage can be purchased individually.

  • How long will it take for our stationery to arrive?
    For non-personalised products, we'll aim to dispatch your order in 5-7 working days. For semi-personalised orders, we will endeavour to dispatch your order within 2-3 weeks of final proofs being approved. For bespoke services, , we will endeavour to dispatch your order within 2-3 weeks of final proofs being approved. All orders are sent first class but please allow 3-5 working days for delivery.

  • How much does delivery cost?
    Delivery is free! We factor all delivery costs into the price of the item so there are no additional delivery costs to worry about.

ADVICE

  • When should we send out our saves the dates and wedding invitations?
    Save the dates can be sent out as soon as you have secured a date with your venue, usually around 12 months before your wedding date. If your wedding is taking place abroad then we would recommend sending your save the dates as soon as you can, so your guests are given plenty of notice.

    Wedding Invitations are re usually sent out 4-6 months before your wedding day. We would therefore recommend starting your order process 6-8 months before your big day. 

  • What advice do you have for couples who have a smaller budget?
    We believe that you should be able to get your perfect wedding stationery without exceeding your budget. All our designs are semi-customisable, meaning you can still create a set that is personal to you without the additional costs of a full bespoke service.  

    The concertina invitation style is our most budget friendly option as you can include all the information needed for your guests on a single piece, meaning there are no additional inserts required.

  • How many save the dates / wedding invitations do we need to order?
    Use your guestlist to calculate how many individuals, couples, and families you have invited. This will then be the number of invitations that you need. We always recommend you order at least 5 additional invitations to allow for any miscalculations, guest list changes etc. This will save you having to order small amounts separately, which can prove to be costly.

SAMPLES

  • Can we see some samples before we place an order?
    You can purchase a non-personalised sample of all the designs through our Etsy store. Alternatively, you can purchase our sample pack, which contains a variety of our products to help you get a feel for our different designs and card quality.

  • Can samples be personalised?
    All samples are non-personalised. Once an order has been placed with us, personalised physical proofs can be purchased for an additional cost. Please contact us to discuss your requirements for this.

BESPOKE SERVICES

  • We have paid our bespoke service fee, when is the full balance due?
    We will request full payment once you have approved your final PDF proof. Your order will be processed as soon as this payment has been made in full.

  • Can you copy a design we like that we have seen elsewhere (online, for example)?
    Due to copyright infringement and intellectual property rights we are not able to copy a design created by another stationer. We can, however, use any designs you like as inspiration towards creating your own bespoke design.

DO-IT-YOURSELF (DIY) TEMPLATES

  • What exactly is a DIY template?
    We have created a number of digital wedding stationery bundles for 'Do-It-Yourself' couples! These digital products can be customised by you, and then shared with guests via email or phone message, or you can get them printed yourself. They can be a cost effective and eco choice for your wedding stationery.
     

  • How do we edit a DIY template?
    All of our DIY templates have been created in Canva. On purchase of your template(s), we will share a PDF with you that contains links to individual editing pages within Canva. Simply sign in to your Canva account or create a FREE account to start editing the template!
     

  • What can be edited in a DIY template?
    Pretty much EVERYTHING! You can change the text including wording, font colour, and size. You can also change the background colour and overall layout - however you prefer.
     

  • We would like to print our digital designs, what's the best way to do this?
    You have a few options for printing your digital stationery. Choose the best one for you based on your time, budget and personal preferences.
    - Option 1: Print at home - the complete DIY approach!

    - Option 2: Arrange printing with your local/online print shop
    - Option 3: Let us help you! We can offer print only services for your edited templates. Get in touch to find out more.

OTHER

  • Can you also provide an electronic copy of our invitation so that we can also send it out via email?
    Yes. Upon request, we can send you a PDF version of your invitation that you will be able to send out to your guests via email.

  • Can we change the font colour of our stationery?
    Yes! All our collections can be semi-customised including font colours, personalising wording and envelopes to make your invitations unique to you. If you would like to have a fully custom invitation set designed for your wedding we are more than happy to provide this service. Please use the Bespoke section and complete the form to begin the order process.

  • Do our save the dates / wedding invitations come with envelopes?
    All save the dates and wedding invitations come with either a white, ivory or kraft envelope. ​If you would prefer another colour of envelope then we do offer a variety of other colours, which can be added during the ordering process at an additional cost. We would be happy to source other coloured envelopes for bespoke orders. 

    Envelope liners are not included as standard and these would need to be added when ordering your stationery.

  • Do we have to assemble the invitations ourselves?
    No. Unless you request otherwise, all invitation sets will come ready made and stuffed into envelopes for you. If you have purchased a wax seal as part of your order, we will use these to seal your envelopes unless otherwise requested. 

    Finishing touches such as wax seals and vellum jackets that are ordered separately (not with an invite order) are considered DIY products, and you will need to assemble these yourself.

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